We advise our customers to carefully read the return and refund policies, if you encounter any problems, we encourage you to send support requests via email, avoiding unnecessary disputes and complaints.
Refund and return policy when you buy goods at Gucez are specified here:
After finalizing the checkout of an order, you may adjust its information by contacting us via email@example.com within 24 hours. If you do not make any changes to your order within 24 hours, the order will be sent to production, and you will have to wait the right to adjust the order details or to cancel it.
All of our artworks, made and supervised by a professional design team, are tailored to the tastes of our customers
Customers can contact their carrier (i.e., USPS/ UPS, DHL, FedEx etc.) for exact details on the delivery, including GPS location.
We want you to be satisfied with services provided from us. If your product is defective or not described, don’t worry. Just send us an email at firstname.lastname@example.org and we will make it right by offering you a replacement or refund.
Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
Any dissatisfactions related to apparel sizing and/or colours will not be eligible for refund or replacement. Please make sure to have a look at our sizing charts on product pages or your order confirmation email within the first 24 hours after completing your purchase.
Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.
We will give refund of your receipt (Transaction Fee + Shipping Fee) or send you a replacement if your order meets the problems below.
Your order will be submitted to either replacement or refund if:
With our policy, within 7 days of you receiving the item, you can request a refund or a replacement in the following cases:
Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 07 business days from the date of receipt with full of clear evidence as below:
You can send these pieces of evidence through email support: email@example.com. The Customer Care Department will receive and process your case. Our customer service will then help provide a replacement or refund if deemed appropriate.
After a careful check on your order, if we confirm via email that you are eligible for a full refund, your refund will be processed by our internal team within 07 business days of refund confirmation. In the next 24 hours (from the time of receiving the email/SMS requesting to Cancel the customer’s order), our Customer Care Department will confirm the details with the order on your email and we will issue a full refund for this order within 48 hours after that, and follow the return policy of the payment gateways that the Gucez is integrating. Please remember it can take some time for your bank or credit card company to process and post the refund.
There is no need to return your item under any circumstances. Items purchased from Gucez are custom made and printed just for you. Returns cannot be offered unless the item is defective. Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulting from your unapproved return. Thus, if you have an issue with your order, please contact us via firstname.lastname@example.org within 07 business days of order delivery to explain your grievance. Our customer service will then help provide a replacement or refund if deemed appropriate.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.
• We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
• You will be responsible for paying for your own shipping costs for returning your item(s).
• We will issue a refund or send a replacement immediately when we check your items have full conditions of refund policies. You don’t need to return your items. The time of receiving your replacement item is the same as the time of shipping new products.
HOW TO SEND REFUND AND RETURN REQUEST:Within the specified time we have notified, if there is a request for refund and return the product, please email us with the following content:
TIME AND METHOD OF REFUND:
After we have reviewed and accepted your refund request, we will proceed to refund the value of your order, after a period of about 7-10 days you will receive your refund. The method of receiving your refund will match the method you paid for your order at Gucez.